Monday, October 12th is a non-processing Federal Holiday.
Capitol Bank has received reports of fraudulent calls and texts impersonating our Fraud Department. Capitol Bank has also received reports of calls that spoof our number, claim an issue with your online banking, and text a link asking you to "verify" or "terminate" your credentials.
We will never contact you this way. If you receive any of these calls or texts, hang up or delete it immediately and contact us directly at 608-836-1616.
More Efficient. More Secure. More Connected.
Same Personal Focus on You.
This fall we’re adding a few secure and tested features to assist you. As banking gets simpler, we want to make sure it still feels like Capitol Bank, the same personal attention, just with a few conveniences built in.
Friendlier NavigationEnjoy a cleaner, more intuitive layout that makes it easier than ever to find the tools and accounts you use most.
One PlatformWe’re bringing personal and business online banking to one platform. Use your existing personal and business login credentials, with no need to switch between separate apps.
Enhanced SecurityRequired multi-factor authentication adds an extra layer of protection to verify it’s really you logging in.
Click here to review important information:
System Downtime Important - Action Required Personal Online Banking Updates
Zelle® for BusinessAnd for our business customers, sending and receiving payments will get even easier, with Zelle for Business.
Tap-to-PaySoon your Capitol Bank debit card will be ready to tap, so paying is as simple as a quick tap instead of a swipe.
At 7:00 am:
Bill Pay, Zelle, External Transfers and Business Bill Pay will be disabled. Scheduled payments will continue to process.
To ensure a smooth first-time login, it is important that we have your current phone number and email address on file. Please log in to your Personal or Business Online Banking account to review and update this information as soon as possible.
Verify Contact Information:
Personal Online Banking Business Online Banking
You will be required to log in with your username and password for the first time on the new system. This applies to Personal Online, Business Online and Mobile Banking. Please be sure you know both prior to October 20.
Mobile Banking Users - If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
Most of your account details will be available and ready to use within the new system including transaction history, Bill Pay payee information, scheduled payments and internal transfers, alerts, as well as eStatement and internal transfer settings.
The following settings will not transfer to the new system:
Please make note of or save your current settings and any related history for these services before October 20. You will need to set these services up or register for them again once the new system is live.
Scheduled payments will transfer to the new system.
Payee addresses in Bill Pay need to be complete and accurate for payee information to transfer to the new system. Please review and make corrections prior to October 20.
We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Most of your account details will be available and ready to use within the new system, including transaction history, Bill Pay payee information, scheduled payments, recurring and scheduled internal transfers, ACH templates, as well as your settings for eStatements, Merchant Deposits, Positive Pay, and Wire Transfers.
The following items will not transfer to the new system.
Please save any existing templates and history before October 20. Internal transfer templates will need to be reestablished again once the new system is live.
We recommend creating templates for each unique ACH file, if you have not already done so, prior to October 20 because the “Copy” feature is not supported within the new system. A few things to note regarding ACH Manager:
User and Payee Information
View our tips to prepare for the ACH Manager transition.
Quicken/QuickBooks will be disabled during the conversion and will remain unavailable until October 26.
If you use a third-party accounting system like QuickBooks, Quicken, Credit Karma or other finance software, you will need to plan ahead for the upgrade. We recommend generating a data file backup and a final transaction download at least a week before the upgrade occurs on October 22.
Intuit has confirmed that they will need up to five business days to process the required changes around the upgrade. Other software providers may require the same timeline. During this period, you may:
NOTE: If Express WebConnect is not working in OFX, Intuit recommends using the WebConnect (.qbo) file import method. This allows you to keep your account activity updated while aggregation updates are in progress.
Download a .qbo File
Import a .qbo File
This will help you import your bank activity into QuickBooks for review and reconciliation.
Connect Accounts to QuickBooks
Duplicate Transactions
Once Express WebConnect is restored, customers may see duplicate transactions. This is a one‑time occurrence caused by Intuit’s aggregation refresh. To prevent or resolve duplicates, customers should:
No changes to your login credentials are expected. Please log in on the new system with your existing Username and Password. After entering your credentials, you will need to complete the Token Enablement process if you use a token to log in to your account.
We're upgrading our online banking experience. Personal and business banking are moving to one combined platform, a new mobile app will be available and enhanced security. It should make things easier to navigate overall.
The following settings will not transfer to the new system:
Please make note of or save your current settings and any related history for these services. You will need to set these services up or register for them again once the new system is live.
Scheduled payments will transfer to the new system. Your payment history will not. Please be sure to save a copy of this prior to the transition.
Payee addresses in Bill Pay need to be complete and accurate for payee information to transfer to the new system. Please review and make corrections prior to the transition.
We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
As part of the upgrade, we will also be launching a new Mobile Banking app that allows both personal and business account holders to access their accounts from one easy-to-use app.
The new app will be available on October 22. Our current Business Mobile Banking app will no longer be available after the upgrade.
Once the new system is live, our current app will no longer be available and can be deleted. The new app will then be available for download by searching for Capitol Bank in your device's app store.
If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.
