Reminder: We will never ask you for your password or multi factor authentication (MFA) code. If you receive a call that asks for that information, please hang up and call the bank directly.
Security Reminder: Capitol Bank will not ask you for your password or multi factor authentication (MFA) code. If you receive a call that asks for that information, please hang up and call the bank directly at 608-836-1616.
Welcome to Our Upgraded Digital Banking Experience.
As banking gets simpler, we want to make sure it still feels like Capitol Bank, the same personal attention, just with a few conveniences built in. It’s a powerful suite of digital services built for the way you want to bank.
Friendlier Navigation
Enjoy a cleaner, more intuitive layout that makes it easier than ever to find the tools and accounts you use most.
One Platform
Use your existing personal and business login credentials, with no need to switch between separate apps.
Enhanced Security
Required multi-factor authentication adds an extra layer of protection to verify it’s really you logging in.
Information to help you transition.
We've compiled FAQs, tips, and instructions to provide an overview of the new features, ways to enhance your experience further, and create a secure digital banking interface.
Procedures and Instructions
If at any time you have any questions, please reach out to us at 608-836-1616.
General Instructions
- Set up alerts and notifications
- Remote deposit
- Positive pay (Check)
- Manage users and admin rights
- Activate and sign in with soft token
- Activate and sign in with hard token
QuickBooks/Quicken Instructions
ACH Instructions
- Same day ACH
- ACH batch from a template
- One-time ACH payment
- Reverse an ACH batch
- Import non-NACHA file
- NACHA file import
- Import a commingled ACH file
Wire Instructions
Biometrics Enrollment
If you used Face ID, Touch ID, or other biometric login methods, you’ll need to re-enable them in the new mobile app after completing your first login with your username and password.
First-Time Login and NEW Mobile Banking App
No changes have been made to your personal login credentials. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Mobile App: As part of the upgrade, we've launched a new Mobile Banking app that allows both personal and business account holders to access their accounts from one easy-to-use app. Our previous Business Mobile Banking app is no longer available and can be deleted.
The new app is available for download by searching for Capitol Bank in your device's app store.
Personal Online Banking Updates
Expand each section for more information.
Personal Account Information
Most of your account details should now be available and ready to use within the new system including transaction history, Bill Pay payee information, scheduled payments and internal transfers, alerts, as well as eStatement and internal transfer settings.
Non-Transferable Personal Online Banking Services
The following settings did not transfer to the new system:
- Card Controls via “Card Manager” in Mobile Banking
- Personal Finance Managers (Financial Data Aggregators)
You will need to set these services up or register for them in the new system. Coming Soon: Step-by-step instructions.
Personal Online Banking Bill Pay Users
Scheduled payments have transferred to the new system. Please take a moment to confirm your Bill Pay payees transferred correctly.
First-Time Login to Your Account
Log in with your username and password. You’ll then be asked to choose a text message or phone call to receive a one-time passcode. Enter that passcode to verify your identity and complete your login.
- If you’re unsure of your username, please contact us for assistance.
- If you’re unsure of your password, select “Forgot Password” from the login screen and follow the on-screen prompts.
Business Online Banking Updates
Expand each section for more information.
Business Account Information
Most of your account details should now be available and ready to use within the new system including transaction history, Bill Pay payee information, scheduled payments, recurring and scheduled internal transfers, ACH templates, as well as your settings for eStatements, Merchant Deposits, Positive Pay, and Wire Transfers.
Services Not Transferring in Online Business Banking
The following settings did not transfer to the new system:
- Internal transfer templates
- ACH history
You will need to set these services up or register for them in the new system. Coming Soon: Step-by-step instructions.
ACH Users
User and Payee Information
- Existing ACH payees automatically migrated to the upgraded platform.
- Permissions to initiate ACH transfers in Business Online Banking prior to the upgrade have carried over to the new system.
Procedures and Instructions
We've created documentation that provides step-by-step instructions on how to complete certain ACH tasks. If at any time you need assistance, please contact us at 608-836-1616.
Quicken/QuickBooks™ Users
Third-party accounting system such as QuickBooks, Quicken, Credit Karma or other finance software, will need to be reconnected.
Quicken/QuickBooks will be disabled during the conversion and will remain unavailable until October 26. Other software providers may require the same timeline. During this period, you may:
- Continue to see two Capitol Bank connections in QuickBooks.
- Experience intermittent issues when attempting to connect to your accounts.
QuickBooks/Quicken Instructions
NOTE: If Express WebConnect is not working in OFX, Intuit recommends using the WebConnect (.qbo) file import method. This allows you to keep your account activity updated while aggregation updates are in progress.
Download a .qbo File
- Log in to Capitol Bank’s online banking.
- Go to Accounts.
- Select the account you want to download.
- Choose your date range.
- Select Quicken or QuickBooks as the file type.
- Download the .qbo file.
Import a .qbo File
- Go to the Banking menu.
- Select Upload transactions or Link account.
- Click Browse, then locate your downloaded .qbo file.
- Select the file and click Open.
- Follow the prompts to upload and categorize your transactions.
This will help you import your bank activity into QuickBooks for review and reconciliation.
Connect Accounts to QuickBooks
- Log in to Quickbooks or Quicken.
- Select the Accounting option.
- Click the Connect account button.
- Type "Capitol Bank" in the Search by name or sign-in URL field.
- Find and select Capitol Bank from the list of results.
- Sign in to the account by entering your Capitol Bank Username and Password. Click Continue.
- Select the Account Type dropdown and click on the account you wish to connect.
- Select the desired transaction history date range (Note: The default is the current year).
- Click the Connect button.
- Click Done.
- Click the Go to Your Transactions button.
- Select the account to view your transactions.
Duplicate Transactions
Once Express WebConnect is restored, customers may see duplicate transactions. This is a one‑time occurrence caused by Intuit’s aggregation refresh. To prevent or resolve duplicates, customers should:
- Review and reconcile transactions.
- Ensure their account setup in QuickBooks or Quicken is correct.
Logging into Your Business Banking Account for the First Time
No changes to your login credentials are expected. Please log in on the new system with your existing Username and Password. After entering your credentials, you will need to complete the Token Enablement process if you use a token to log in to your account.
Additional Frequently Asked Questions
Expand each section for more information.
What has Changed and Why?
We've upgraded our online banking experience. Personal and business banking are now available in one combined platform with enhanced security. In addition, it's designed to provide a more intuitive navigation.
Non-Transferable Services
The following settings did not transfer to the new system and will need to be set up or registered in the new system.
- Card Controls via “Card Manager” in Mobile Banking
Bill Pay Users
Scheduled payments have transferred to the new system.
Please review Bill Pay to ensure you can confirm all information transferred correctly once the new system is live.
Logging into Your Account for the First Time
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Updates Coming in 2027!
Tap-to-Pay
Soon your Capitol Bank debit card will be ready to tap, so paying is as simple as a quick tap instead of a swipe.
Zelle® for Business
And for our business customers, sending and receiving payments will get even easier, with Zelle for Business.
Important Notes:
If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.
