Online Banking Business FAQ
Capitol Bank’s Online Banking allows you to view account balances, transfer funds between your Capitol Bank accounts, and make your Capitol Bank loan payments, and set up alerts. You can access almost any account you have with Capitol Bank, including Checking, Savings, Money Markets, Certificates of Deposit, and Loans. The ability to pay your bills online is available through Business Bill Pay, which is available through Online Banking – Business. You may have the ability to originate ACH transactions, use Positive Pay, make remote deposits, send wire transfers, initiate Stop Payments, and set up other employees to view the accounts.
Capitol Bank’s Online Banking – Business online banking services are free of charge. Other fees within the product may apply.
This is a common concern about any transaction you make on the internet. Our Online Banking uses the latest technology that has been developed to protect data through encryption or coding of the information. This ensures that only authorized people can see the data, and the only way to see that data is to supply the correct password.
To increase security, the online banking web site uses multi-factor authentication to identify customer accounts. Because of this, you need a username, a password, and Challenge Questions/Answers. The Log In page is split into two separate pages as part of a Layered Authentication approach. The Layered Authentication is a security feature designed to protect the privacy and security of your personal information. The Challenge Questions/Answers are used to identify you and prevent unauthorized access to your information. For additional security, we may instead require a “token”.
Capitol Bank’s Online Banking – Business can export transaction information to Excel, Microsoft Money®, and QuickBooks.
Your Business Financial Management software user guide provides instructions on how to pull the transaction detail into your software. For assistance with your Business Financial Management software please consult your user guide or contact your support.
Yes, you can access your accounts on our Capitol Bank for Business mobile app. Note that this is a separate app from our personal app.