Your mobile device provides convenient access to your email, bank and social media accounts. Unfortunately, it can potentially provide the same convenient access for criminals. The Bank recommends following these tips to keep your information – and your money – safe.
- Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
- Log out completely when you finish a mobile banking session.
- Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing a suitable mobile security app in order to protect your device and data.
- Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.” Refrain from downloading apps from unfamiliar websites, in order to help mitigate the threat of malware on their mobile devices. Pay close attention to the permissions requested by an app that is being downloaded.
- Download the updates for your phone and mobile apps.
- Avoid storing sensitive information like passwords, account numbers, or a social security number on your mobile device. The Bank mobile application provides access to your accounts and related details without exposing your account numbers.
- Tell the Bank immediately if you change your phone number or lose your mobile device.
- Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
- Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
- Report any suspected fraud to the Bank immediately.
