Electronic Statement FAQ

By January 29, 2000November 16th, 2022Electronic Statement FAQ
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What is an Electronic Statement?

An Electronic Statement is an electronic version of your statement available via your online banking account.

How do I enroll in Electronic Statements?

  1. Login to your Personal Online Banking account
  2. Click on the “profile” link at upper right and scroll to “eStatement enrollment”
  3. Select “Edit” and choose the account(s)
  4. Confirm your email address
  5. Open PDF link, read the document, and obtain the code
  6. Check the agreement box and select “Accept”

Is Personal Online Banking required to sign up for Electronic Statements?

Yes, Electronic Statements are available through your secure Personal Online Banking account.

Will my Electronic Statement look the same as my paper statement?

Yes, your Electronic Statement looks exactly like your paper statement.

Can I access an Electronic Statement for all of my accounts?

Both checking and savings accounts are available online. If you currently have a combined statement, any accounts that are currently on the statement will be available online.

How much does it cost to receive Electronic Statements?

There is no charge. Electronic Statements are free!

Will I be able to print my Electronic Statement and check images?

Yes, you may print the Electronic Statement just like you print any other document on your computer. If you currently receive images with your statement, the images are available with Electronic Statements.

What if I change my email address?

If you change your email address, please notify Capitol Bank by calling 608-836-1616 (Operations Department) so we can continue sending you the Electronic Statement notifications. It’s just like a physical move – only for your emails.

Can I get both a paper statement and an Electronic Statement?

You may only receive one type of statement.

How can I change from Electronic Statements back to a paper statement if I wish to do so?

Notify the Bank by calling 608-836-1616 or 608-845-0108 and we will make the change for you.

When will I receive my Electronic Statement?

The Electronic Statements will be generated along the same timeline that your paper statement was generated. Instead of waiting for the mail, your Electronic Statement notification will be sent to you instantly!

What kind of computer software do I need to view my Electronic Statements?

Because you receive your Electronic Statement through Personal Online Banking you do not need any additional software.

Electronic Statements via Personal Online Banking

How do I access my Electronic Statement through Personal Online Banking*?

  1. Log in to your Personal Online Banking account
  2. Select the account for which you would like to view the statement
  3. Select the “Electronic Statements” tab* If you have a combined statement with a primary checking account, all other accounts will be found linked just like your paper copy.

Will I need a password to view my Electronic Statement in Personal Online Banking?

No. Once you log into your Personal Online Banking account the Electronic Statements are available. An additional password will not be necessary to view your Electronic Statements.

When can I view my Electronic Statement in Personal Online Banking?

You can log in to view Electronic Statements at any time. Capitol Bank will send you an email letting you know when a new Electronic Statement is available. An entire year of Electronic Statements are available and archived for you online.

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