Bill Pay FAQ

By January 29, 2000November 29th, 2022Bill Pay FAQ

How do I sign up to use Bill Pay?

Log onto Online Banking with your Access ID and Password. Select the Bill Pay Tab to register.

Who do I call if I have questions?

Contact Bill Pay Customer Service at 1-855-817-2650. Hours of operation: 6am-12am Central Time/7 days a week.

Bill Pay’s Help Center has a variety of FAQ’s from How Bill Pay Works to Troubleshooting

Send a Direct Message via Bill Pay. At the bottom on any topic, select View Messages. From there select Create Message . A new page will open with an assortment of Reasons.

How do I change my email address?

Through the Bill Pay tab in Online Banking select My Profile, click on View Personal Information. You can enter your new email address and Save Changes.

*Remember to contact Capitol Bank to update your email address for services directly through the bank.

How do I pay a bill?

On the Payment Center select Add a Company or Person and follow the prompts.

What kind of payments can I make with Bill Pay?

  • Bills
  • Send or receive payments with friends and family through Zelle®
  • Transfer funds to another bank*
  • Send a donation
  • Send a check

*Fees Apply

What kind of features does Bill Pay offer?

  • Establish One-Time, Recurring, and Multi- Payments
  • Scheduling calendar
  • Email or text alerts
  • Category tracking

How much does Bill Pay Cost?

Capitol Bank’s Personal Bill Pay services are free of charge. Fees do apply to Popmoney, external bank transfers and rush payments.

What are the Bill Pay non-processing days?

Bill Pay’s processing schedule follows the Federal Reserve processing schedule. Payments will not be processed on federal holidays.

Federal Holiday List

Please plan your bill payments accordingly

Will my Bill Pay account become inactive if I do not use it?

Yes. If you do not log into Online Banking or Bill Pay for an extended period of time, your account will be come inactive.

However, if you are no longer interested in using the Bill Pay service, please call 608.836.1616 and we can stop your service.

Personal Online Banking FAQ

Learn about managing your finances online.


Digital Banking

Learn about digital banking services at Capitol Bank


Electronic Statement FAQ

Read about viewing your statement online.